368 Reviews Found
Confirmed Service Customer
My car was dropped off via tow truck on a Saturday. Could not get anyone on the phone as the place was closed for inventory like really what r they inventorying there tools? Come Monday nothing, Tues was told would be ready that evening. By end of the day nothing. Wens no phone call nothing. I called wens evening and was put on hold while the part is located and then get told would be ready the next morning. By Thurs evening no call no nothing. I called and was told it was finished finally. Nothing major getting fixed just a module replacement. Should not have taken almost an entire week to get changed out. And lack of communication made the experience even worse.
Felicia G.
DENHAM SPRINGS
Business Response
Felicia, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (225) 341-4403.
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Confirmed Sales Customer
My experience was great!! Wonderful people and sales team...
Ashley T.
Baton Rouge
Business Response
Ashley, thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do!
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Business Response
Justin, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
Danny was excellent! I am telling every person I come in contact with to come to Jerry Lane. I had a wonderful experience. They didn’t have me in there all day, either!
Nerissa C.
Slidell
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
It took more than a week at the dealership for the service department to even look at my vehicle. It could not be reliably driven and no rental was authorized during the period it was in the shop. The service was terrible.
Tommy T.
Baton Rouge
Business Response
Tommy, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-4403 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
I was disappointed in my last maintenance visit, here's why: I showed up at 6:30 AM second in line before the opening of the service center for a 7:00 AM appointment. After waiting approximately 2 1/2 hours and noticing other customers who came after me leaving , I saw my vehicle parked in the lot. Had I not noticed it and went to the attendant, who knows how long they would have let me sit there without alerting me it was ready. In addition, when attempting to use the GMC $10.00 service coupon with the attendant and casher, it was not accepted. Each said that the other must accept it, so I didn't purse it any further. Believe me the $10.00 won’t hurt me, but it just added to the negative experience. I did get my oil changed and tires rotated as requested and have no issue with the work or the tech's that conducted the work. However, my time is as valuable as anyone’s, and customer service is very important to me. With that said I'm not likely to return with other more convenient options available.
Franklin W.
BATON ROUGE
Business Response
Franklin, thank you for taking the time to leave us feedback about your experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (225) 341-4403. We look forward to hearing from you.
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Confirmed Service Customer
Very personable, on time, and a pleasure to deal with.
Steven F.
Walker
Business Response
Steven, we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I did not have an appointment but my air time for my oil change and gore rotation was completed in a very short time. I appreciate the professionalism and courtesy that was given.
Pearl W.
Baton Rouge
Business Response
Pearl, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Resolved issue with my car in a timely manner. Staff in the service department are all friendly and helpful. The shuttle service offered (brought me to work and picked me up when my vehicle was ready) is such a huge lifesaver!! Thanks for everything
Theresa M.
BATON ROUGE
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Confirmed Sales Customer
Working with Sherrard Davidson was an absolute pleasure! He stayed in touch with me throughout the buying process and was patient and understanding of my situation. I highly recommend working with Sherrard to purchase your next vehicle.
Heidi C.
LaPlace
Business Response
Heidi, thank you for your kind review; we are happy to pass along your comments to Sherrard here at Gerry Lane Buick! If you're ever in need of more help, please let us know! Take care!
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Confirmed Sales Customer
The staff at Gerry Lane are TOP notch… Especially the General Sales Manager Ms. Nutter & TOP Salesman Sherrard Davidson…
Dwayne P.
Baton Rouge
Business Response
Dwayne, thank you for your kind review; we are happy to pass along your comments to the team here at Gerry Lane Buick! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
Engine light was on. Vehicles taken quick and problem resolved
Cleveland T.
ZACHARY
Business Response
We appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Sales Customer
Fantastic experience at Gerry Lane GMC. The whole sales team was excellent. Easiest vehicle purchase I made in 50 years. Thanks again.
Nicholas M.
Westwego
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Confirmed Service Customer
The wait wasn’t that long. Guy in service told me it’ll be 3 hrs because I didn’t have an appointment but it was less than that so I appreciate that!
Tyrell H.
ZACHARY
Business Response
Tyrell, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
The service dept. People were very nice and polite. My appointment was on time and I was able to get in and out in a timely manner. Job well done !!
Gilbert L.
BATON ROUGE
Business Response
Gilbert, our staff is committed to providing each of our clients with the best automotive experience! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
I had call to schedule oil change maybe Scott said I didn’t need one and I asked for Haley he told me she was off just come in Mon. I came Monday asked for Haley but I don’t know what happened. As I set for over 4 hrs customers came in and left with in hr. I asked how they got in and out and they said they had appointments I said oh no because o asked and was told I didn’t need one. So what is it???
Bessie B.
BATON ROUGE
Business Response
Thank you for reaching out to us. We regret to hear about the situation you have described. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (225) 341-4403 so we can work towards a resolution.
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Business Response
Shirley, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
The customer service is superb!! The service department is extremely knowledgeable, courteous, and patient with the customers.
Lelia T.
Denham Springs
Business Response
Lelia, thank you for your kind review; we are happy to pass along your comments to the team here at Gerry Lane Buick! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Doris, thank you for your feedback. We apologize for the inconvenience. If you believe you have received the survey in error, you can unsubscribe by clicking on 'Unsubscribe' at the bottom of the survey email invitation. Thanks!
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Business Response
Leonard, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Gerry Lane Buick GMC Reviews
Wondering if Gerry Lane Buick GMC is the dealership for you? Check out what our previous customers have said about their experience with us! At Gerry Lane, we work hard to make sure that you have the best possible experience, whether you're buying a car, having maintenance, or anything else. If you have visited us recently, please leave a review! We love feedback, and reviews help us to ensure we are satisfying all of our customers and working towards bettering our dealership for all Buick and GMC drivers.If you have any concerns, contact us today and we will be happy to assist you!