366 Reviews Found
Confirmed Service Customer
I like the experience of having an appointment. I saves time.
Corine W.
BATON ROUGE
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Confirmed Service Customer
The service person was very nice, courteous and respectful. He took care of all of my concerns.
Linda W.
BATON ROUGE
Business Response
Linda, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Confirmed Sales Customer
Was not pressured and Lenell worked hard to make us a fair deal that we were happy with.
Nathan M.
PRIDE
Business Response
Nathan, we want all our clients to have a comfortable and stress-free experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Confirmed Service Customer
Worked with me to get my truck repaired in timely manner.
Linda J.
DENHAM SPRINGS
Business Response
Linda, our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Business Response
Linda, your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Buick and we hope to see you again soon!
Was this review helpful?
Confirmed Service Customer
Solved my issue even though the dealership was very busy. Great service.
Jimmie B.
GONZALES
Business Response
We're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Confirmed Service Customer
Made the required appointment Waited 2 hours to complete Oil change & tire rotation They did remember to return the tire wrench
Gordon N.
BATON ROUGE
Business Response
Gordon, we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
Was this review helpful?
Business Response
Bryan, we really appreciate your positive review! Please don't hesitate to reach out to us if there's anything more we can do!
Was this review helpful?
Confirmed Service Customer
My vehicle was not ready as promised. I was told the wrong part was ordered, so I was without it for two days.
Crawford W.
BATON ROUGE
Business Response
We are disappointed to learn of your experience here at Gerry Lane Buick. We would like the opportunity to make this up to you. Please contact our manager at (225) 341-4403 so we can make your experience a positive one.
Was this review helpful?
Confirmed Service Customer
I brought my truck in twice to get my brakes fixed my brakes now is making a squeaky noise
Ernest S.
BATON ROUGE
Business Response
Ernest, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (225) 341-4403 so we can work towards a resolution.
Was this review helpful?
Business Response
Lottie, we're happy you found our staff to be so supportive during your experience here at Gerry Lane Buick. If you're ever in need of more help, please let us know!
Was this review helpful?
Confirmed Service Customer
My truck was not serviced in a timely manner. I brought it in on Wednesday January 24,. I left messages for the service manager to call me. He didn’t respond to my requests. It was after I complained to the sales person on Friday the 26th that I they made some progress on fixing my truck. The issue is not completely resolved. So I’m not satisfied with the service I received.
Sam P.
BATON ROUGE
Business Response
It is disappointing for us to hear that your experience was anything less than great. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (225) 341-4403. We look forward to hearing from you.
Was this review helpful?
Confirmed Service Customer
My husband Keith was in and out in record time, associates as always friendly and courteous, always a great job, Dani our sales person always checks to see if we have any issues or concerns with our vehicle we purchased, shout out to her and their team!
Dana E.
Saint Francisville
Business Response
Dana, thank you for your kind review; we are happy to pass along your comments to the team here at Gerry Lane Buick! Please don't hesitate to reach out to us if there's anything more we can do!
Was this review helpful?
Confirmed Service Customer
Just an outstanding effort getting me checked in. Reviewed the maintenance items I checked off in pre-appointment and a recall item that came in. All maintenance work was completed in a timely manner. Thanks again for outstanding customer service and support.
Jeanne W.
Baton Rouge
Business Response
Jeanne, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Confirmed Service Customer
I had a whining noise coming from the engine bay that was driving me crazy. I made an appointment and brought my 2020 Sierra truck in. I was greeted by Ralph, who took one listen and determined it was the idler pulley. Fortunately, I had the extended warranty and this repair cost me nothing. Also, the work was done very promptly. I commend Gerry Lane GMC for their courtesy and professionalism. You da man, Ralph!!
Adrian F.
BAKER
Business Response
Adrian, we're happy you found Ralph to be so supportive during your experience here at Gerry Lane Buick. Please don't hesitate to reach out to us if there's anything more we can do!
Was this review helpful?
Confirmed Service Customer
Everything went great! Communication and time of waiting for vehicle to get serviced was above my expectations. It was an overall great experience!
Jennifer R.
DENHAM SPRINGS
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Was this review helpful?
Confirmed Service Customer
Brought truck in for oil&filter change. Had tire pressure sensors bad ask them to change them. Service took my truck at 07:30, expected them to take a little bit longer. 11:00 checked on progress service man said sensors were bad and they had the parts. Told them to replace sensors (second time). 12:00 checked on progress, was told they took my truck off the rack without changing sensors, to put a car to change tires. Told them to give me my truck. Talk to service manager about extended wait time and not completely finishing job. Very disappointed with the service . My second truck from Gerry Lane since 2018.
Ronald S.
WHITE CASTLE
Business Response
Ronald, we're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to discuss this with you. Please reach out to us at (225) 341-4403 at your earliest convenience to discuss how we can turn your experience into a positive one.
Was this review helpful?
Confirmed Service Customer
Communication between me and service providers was awful. I called more to get updates or just a reminder. I was given several different persons who seemed to know little about my situation. One person placed me on hold for nearly 30 minutes. For 2 and 1/2 months, I was without a car and the rental rates were ridiculous. I am a retired teacher and I couldn’t afford a rental for such a long time. 😔
Sharon O.
BATON ROUGE
Business Response
Sharon, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Here at Gerry Lane Buick, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (225) 341-4403 to discuss ways we can better serve you in the future.
Was this review helpful?
Business Response
Searcy, thank you for your kind words and this wonderful review! Please don't hesitate to reach out to us if there's anything more we can do!
Was this review helpful?
Confirmed Service Customer
I brought my car in on a Monday 1/2/24, a technician was assigned on 1/4/23. I called on 1/5/24 and the technician still had not looked at it, after complaining it was finally looked at. Many calls, on 1/16/23 finally got to talk to someone (Ralph) he tells me my car has not been worked on yet but the part is in. He was able to get another technician to replace the part and I picked up my vehicle that day. I was also getting a recall replace (heated steering wheel that I should have had when I purchase May 2022.) I haven't heard anything on that as of today. I am giving 2 stars because of Ralph doing everything in his power on 1/16/23. I was in a rental and having to pay for it my self. The sad part is that I owned a Buick Enclave prior to this and my other vehicle had to have the same thing replace ( a broken or poor weld with lack of penetration on the Bank 2 exhaust ex pipe bracket)
Lori R.
Reserve
Business Response
Lori, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (225) 341-4403. We look forward to hearing from you.
Was this review helpful?
Gerry Lane Buick GMC Reviews
Wondering if Gerry Lane Buick GMC is the dealership for you? Check out what our previous customers have said about their experience with us! At Gerry Lane, we work hard to make sure that you have the best possible experience, whether you're buying a car, having maintenance, or anything else. If you have visited us recently, please leave a review! We love feedback, and reviews help us to ensure we are satisfying all of our customers and working towards bettering our dealership for all Buick and GMC drivers.If you have any concerns, contact us today and we will be happy to assist you!