361 Reviews Found
Confirmed Service Customer
I brought my vehicle in for an oil change. The tech called and said I needed new air filters(21,000 miles seems early to change air filters) he said it would be around $60 when I got there, the had charged me $160 with parts and labor.
Seth B.
Holden
Business Response
Seth, we appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (225) 341-4403.
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Confirmed Service Customer
Scheduled a 0700 appointment approximately 10 -15 days ago to replace fluid, filter and flush transmission. Truck was dropped off at 0700. At 0800 was notified that the service would be completed very late in the day. Truck was ready at 1700. Per the paperwork, only the fluid was replaced, not the filter or the flush performed. I own 3 GMC trucks and do not intend to bring them to Gerry Lane for service again.
Jason P.
ROSEDALE
Business Response
Jason, we regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (225) 341-4403 at your earliest convenience to discuss how we can turn this experience into a positive one.
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Confirmed Service Customer
I called to schedule an apppointment to get a tire replacement with tire warranty- i first inquired with parts department to check for availability. it all worked all well.
Graciella J.
PLAQUEMINE
Business Response
We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!
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Confirmed Sales Customer
Tye was great!! She went above and beyond to make sure we were happy with our new vehicle and trade-in. Ronnie was very helpful and thorough. We have bought many Buicks and Gerry Lane is our place to go.
Carl C.
BATON ROUGE
Business Response
Carl, thanks for highlighting some of our staff who helped make this such a great experience! Thank you again for choosing Gerry Lane Buick and we hope to see you again.
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Confirmed Service Customer
It took three hours to get my vehicle to me, when I arrived they couldn’t find my vehicle, when returned ti me, it was covered in mud, I was told it was by the trees, was not offered ti clean my vehicle, oh I noticed it at home,
Ashley C.
BATON ROUGE
Business Response
Ashley, we regret to hear that your experience with us was not a more positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (225) 341-4403 at your earliest convenience to discuss how we can turn this experience into a positive one.
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Confirmed Service Customer
I like the experience of having an appointment. I saves time.
Corine W.
BATON ROUGE
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
The service person was very nice, courteous and respectful. He took care of all of my concerns.
Linda W.
BATON ROUGE
Business Response
Linda, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
Was not pressured and Lenell worked hard to make us a fair deal that we were happy with.
Nathan M.
PRIDE
Business Response
Nathan, we want all our clients to have a comfortable and stress-free experience with us! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Worked with me to get my truck repaired in timely manner.
Linda J.
DENHAM SPRINGS
Business Response
Linda, our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Linda, your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Buick and we hope to see you again soon!
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Confirmed Service Customer
Solved my issue even though the dealership was very busy. Great service.
Jimmie B.
GONZALES
Business Response
We're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Made the required appointment Waited 2 hours to complete Oil change & tire rotation They did remember to return the tire wrench
Gordon N.
BATON ROUGE
Business Response
Gordon, we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
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Business Response
Bryan, we really appreciate your positive review! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
My vehicle was not ready as promised. I was told the wrong part was ordered, so I was without it for two days.
Crawford W.
BATON ROUGE
Business Response
We are disappointed to learn of your experience here at Gerry Lane Buick. We would like the opportunity to make this up to you. Please contact our manager at (225) 341-4403 so we can make your experience a positive one.
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Confirmed Service Customer
I brought my truck in twice to get my brakes fixed my brakes now is making a squeaky noise
Ernest S.
BATON ROUGE
Business Response
Ernest, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (225) 341-4403 so we can work towards a resolution.
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Business Response
Lottie, we're happy you found our staff to be so supportive during your experience here at Gerry Lane Buick. If you're ever in need of more help, please let us know!
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Confirmed Service Customer
My truck was not serviced in a timely manner. I brought it in on Wednesday January 24,. I left messages for the service manager to call me. He didn’t respond to my requests. It was after I complained to the sales person on Friday the 26th that I they made some progress on fixing my truck. The issue is not completely resolved. So I’m not satisfied with the service I received.
Sam P.
BATON ROUGE
Business Response
It is disappointing for us to hear that your experience was anything less than great. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (225) 341-4403. We look forward to hearing from you.
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Confirmed Service Customer
My husband Keith was in and out in record time, associates as always friendly and courteous, always a great job, Dani our sales person always checks to see if we have any issues or concerns with our vehicle we purchased, shout out to her and their team!
Dana E.
Saint Francisville
Business Response
Dana, thank you for your kind review; we are happy to pass along your comments to the team here at Gerry Lane Buick! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
Just an outstanding effort getting me checked in. Reviewed the maintenance items I checked off in pre-appointment and a recall item that came in. All maintenance work was completed in a timely manner. Thanks again for outstanding customer service and support.
Jeanne W.
Baton Rouge
Business Response
Jeanne, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
I had a whining noise coming from the engine bay that was driving me crazy. I made an appointment and brought my 2020 Sierra truck in. I was greeted by Ralph, who took one listen and determined it was the idler pulley. Fortunately, I had the extended warranty and this repair cost me nothing. Also, the work was done very promptly. I commend Gerry Lane GMC for their courtesy and professionalism. You da man, Ralph!!
Adrian F.
BAKER
Business Response
Adrian, we're happy you found Ralph to be so supportive during your experience here at Gerry Lane Buick. Please don't hesitate to reach out to us if there's anything more we can do!
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Gerry Lane Buick GMC Reviews
Wondering if Gerry Lane Buick GMC is the dealership for you? Check out what our previous customers have said about their experience with us! At Gerry Lane, we work hard to make sure that you have the best possible experience, whether you're buying a car, having maintenance, or anything else. If you have visited us recently, please leave a review! We love feedback, and reviews help us to ensure we are satisfying all of our customers and working towards bettering our dealership for all Buick and GMC drivers.If you have any concerns, contact us today and we will be happy to assist you!